System Management:

• Maintain an effectively implemented Quality Management System
• We must support our company mission statement
• Ensure that established quality requirements are met
  
  

Resource Management:

• Assign work to personnel based on qualifications
• Identify training needs, and provide training for personnel
• Provide open lines of communication
  
  

Process Management:

• Identify contracts, products and services that require a design and development process
  
  

Improvement Management:

• Identify activities that require or present opportunities for improvement
• Implement permanent solutions or improvements based on the root cause
• Customer surveys, customer feedback and process audits
• Participation in customer contractor process audits and other improvement programs